MARBLEHEAD MUNICIPAL LIGHT DEPARTMENT
                  
 
"Owned By The People We Serve"
                        
 

CUSTOMER SERVICE FAQs

How do I start service?
You will need to either call us at (781)631-5600 or visit us at our office at 80 Commercial Street to provide us with your information for the account. We will need to speak directly to the person who's name the account is going to be in.

I am moving, how do I stop service?
Prior to your move we will need you to contact us at (781)631-5600 to notify us of the date of
termination. We will also require a new forwarding address and phone number.

Do you offer discounted rates for senior citizens?
No.

What is a purchase power adjustment?
This PPA portion of your bill can be adjusted monthly and is directly impacted by the cost of gas and oil, the fossil fuels used in the generation of electricity. The PPA is based on the best estimates available for what it will cost to purchase and generate power from month to month.

Why does my MMLD bill fluctuate from month to month?
Everyone uses energy differently. Energy usage can depend on a number of things, including
the size of your home, the number of occupants, and the quantity and size of appliances. An additional factor might be the weather (extreme hot or cold). In order to determine your usage, check your bill for your monthly consumption of kWh which represents the quantity of energy that you are using.

How often is my meter read?
Meters are read monthly.

A tree limb is on or rubbing a power line. What do I do?
Call the office at (781)631-0240. This number is available 24 hours a day, 7 days a week, holidays
included. If it is an emergency situation, a service truck will be dispatched immediately. We will trim the limb back from our power line, however we will not remove this limb completely from the tree, this is the homeowners responsibility, if a private tree.

Who do I call for emergencies after hours?
If you have an emergency, such as a power outage, please call (781) 631-0240. An answering service is available 24 hours a day, on weekends, holidays, and after hours, to promptly forward your concerns to an MMLD associate for appropriate action.

What should I do during a power outage?
If the power in your house goes out, make sure the problem is not due to a blown fuse or tripped circuit breaker in your home. One quick way to do this is to see if your neighbors have power. If not, call MMLD as soon as possible at (781)631-0240.

How do I lower my energy bill?
The best way to lower your bill is to use less energy. This can be accomplished by simply using more energy efficient appliances as well as installing saver light light bulbs (CFLs) in as many light fixtures as possible. We suggest that you start with the lamps that are used most often. Please visit our Tips on Conservation to get season energy tips, learn more about energy efficient appliances and products.

I'm having trouble paying my bill. Is there anyway that MMLD can help?
MMLD has options for customers who are having trouble paying their energy bill. Our customer service department can work with you to set up a payment plan to make paying your bill more manageable.