We would like to take this opportunity to thank you for visiting Marblehead Municipal Electric Department's website hereafter referred to herein as “MMLD”, “we,” “us” or “our.”
By using MMLD's website, you represent that you agree with our Privacy Policy and Terms of Use. If you do not agree with any one of or both of the aforementioned, please do not use our website.
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. However, this website is NOT protected by a Secure Sockets Layer (SSL) protocol, so we strongly encourage you to keep your Account Number, any financial and password information confidential in any electronic communications with us. Our partner, Invoice Cloud does provide a secure SSL environment while performing online bill pay. If for any reason whatsoever you feel your Account Number or Password have become compromised, please contact us immediately by phone or mail.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION AND WHY WE COLLECT IT
If you choose to supply us with your personal information, we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as may be described in this Privacy Policy. We do NOT use "cookie" technology to track you except for Google Analytics. With Google Analytics, your web browser automatically sends us (and we may retain) information such as the: Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school); Internet Protocol address of the computer you are using; type of browser software and operating system you are using;date and time you access our site; and the Internet address of the site from which you linked directly to our site. We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful. We will not use this information to identify individuals, except for site security or law enforcement purposes. We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information.
CONFIDENTIALITY & EXCEPTIONS
We do not knowingly reveal any personal information that is provided by our customers through our website to any third parties except as provided in this Privacy Policy when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.
REVIEW OF AND CHANGES TO YOUR PERSONAL INFORMATION
Please call us or visit. Do NOT include any sensitive or confidential information in an email or fax communication. You may also include the information inside any payment envelope.
For residential and business customers, you may use the following telephone number: (781) 631-5600.
A WARNING ABOUT E-MAIL THAT WE SEND AND A WARNING ABOUT “PHISHING”
We will NEVER send you an unsolicited e-mail containing a link to the MMLD website.
If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a “phishing” attempt. In either case, you should bring the e-mail to the attention of our office at (781) 631-5600.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.
EFFECTIVE DATE OF THE PRIVACY POLICY AND CHANGES IN OUR PRIVACY POLICY
This Privacy Policy is effective May, 2015.
We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices. In an effort to ensure that you receive notice of any changes to the Privacy Policy, we may include a notice on this website.
We also recommend that you check back with this website periodically so that you may be kept informed regarding any changes to the Privacy Policy.
THIRD PARTY LINKS
Our website contains links to third party websites that are not necessarily subject to the Privacy Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.
STATE LAW
You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.
CONTACT US
If you choose to e-mail us through the “Contact Us” or other links on this site, you will be asked to provide information such as your name and e-mail address so that one of our employees can respond to your questions and comments.
PLEASE DO NOT PROVIDE ANY CONFIDENTIAL OR SENSITIVE INFORMATION via email. If however, you wish to submit your questions or comments via U.S. Mail they may be sent to:
Marblehead Municipal Light Department
Attn: Customer Service
PO Box 369
Marblehead, MA 01945
